Mountain Valley Hospice & Palliative Care Yadkin Office has been named a 2015 Hospice Honors recipient by Deyta, an industry leader in data-driven management. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of satisfaction as measured from the caregiver’s point of view.
“This is the third year that we are presenting this award to top performers, and it’s very rewarding to recognize their hard work and commitment to improving care,” said Kevin Porter, senior vice president of Deyta Analytics.
This notable recognition is determined by using the Deyta Family Evaluation of Hospice Care (Deyta FEHC) survey results from about 1,700 partnering hospices contained in Deyta’s FEHC database with an evaluation period of October 2013 through September 2014.
Deyta identified Hospice Honors recipients by evaluating hospices’ performance on a set of eighteen satisfaction indicator measures. The set of questions included only indicator measures, omitting qualifying, leader and demographic questions. Individual hospice performance scores were aggregated for the evaluation period and were compared on a question-by-question basis to a national average score calculated from Deyta’s FEHC database.
Denise Watson, CEO of Mountain Valley Hospice, credited her staff’s tireless efforts and extensive knowledge for the recognition. “We are very grateful for this honor,” she said. “From our nurses and social workers to our chaplains and bereavement staff, it is our goal that all of our patients and their families receive the utmost care and support.”