911 cell service restored

By Kitsey Burns Harrison


An issue involving cell phone calls coming in to the 911 emergency system for Yadkin County has been resolved. Communications Director Christi Colbert said the 911 service provider and Century Link had been working through the night to correct the issue preventing some cell calls from coming through. Colbert said that calls coming from AT&T and Verizon cellular phones were primarily affected by the outage. 911 calls from landlines were not affected by the outage. Callers in need of 911 services were being asked to call 336-849-7811 if dialing from a cell phone.

As of 7:30 a.m., the problem had been fixed Colbert reported.

“We’re good to go now,” Colbert said. “As of right now they have called us back and said everything seems to be working with AT&T and Verizon and that’s the ones they were having a problem with. They have done a lot of test calls and everything is good.”

Colbert said the 911 service provider would be providing a report later in the day on why the outage occurred.

By Kitsey Burns Harrison